Question 1

Is Tikkaro an official Swatch or Audemars Piguet retailer?

Accepted Answer

No. Tikkaro is an independent collector platform. We are not affiliated with, endorsed by or sponsored by Swatch Group AG or Audemars Piguet Holding SA. We source pieces through a verified network of authorised resellers, secondary-market specialists and private collectors.

Question 2

Is the Royal Pop collection in stock?

Accepted Answer

Yes. The collection has been released and we ship from our reserved allocation. Orders are dispatched within 1–3 business days, fully tracked and insured worldwide.

Question 3

Why buy from Tikkaro?

Accepted Answer

We secured our allocation directly from authorised Swatch boutiques and offer all eight references at one transparent price from €420 — no resale markups, no auction games. Every piece ships sealed with original papers and a Tikkaro inspection card.

Question 4

Can I cancel an order?

Accepted Answer

You may cancel an order any time before it ships for a full refund within 3–5 business days. After delivery, the standard 14-day return window applies on unworn pieces.

Question 5

Where do you ship?

Accepted Answer

Worldwide. EU shipments are duty-paid (DDP). Non-EU buyers are responsible for any local customs and import taxes. See the Shipping Policy for full timelines.

Question 6

Are the watches authentic?

Accepted Answer

Every watch passes a multi-point in-house inspection (case finishing, dial, hands, movement signature, weight, packaging cross-check where available). We do not issue brand-official certificates. If a watch ever fails independent verification, we refund 100% and cover return shipping.

Question 7

Do you accept returns?

Accepted Answer

Yes — within 14 calendar days of delivery, in unworn condition with original packaging. See the Refund Policy for the full process.

Question 8

Is my payment secure?

Accepted Answer

Yes. Card payments are processed via PCI-DSS compliant providers with bank-level 3-D Secure. We never see or store your full card number.

Question 9

How can I reach support?

Accepted Answer

Email support@tikkaro.store, or use the contact form. We answer every message within one business day, Mon–Fri 09:00–18:00 CET.

Frequently Asked Questions